Here for you in difficult times

Please remember we are here to support you and your family during these extraordinary times.

Staff member on phone

Thanks for your patience as we continue to operate a restricted range of services in line with the latest Scottish Government guidance.

Here is what you need to know.

The safety of customers and staff remains our top priority.

Staff

Our staff are continuing to work from home and will contact customers via text, telephone or email.

Repairs

We’re only able to carry out a restricted range of repairs at this time. These include attending to falling roof tiles or masonry, blocked drains or water ingress.

We’re unable to do repairs where staff are unable to socially distance, where the work requires more than one tradesperson or involves working in an attic. All staff will maintain strict health-and-safety practices and use the appropriate PPE.

Our approach to repairs is aimed at protecting the safety of customers and staff by preventing the spread of coronavirus in households.

We’ll resume a full repairs service as soon as the go-ahead is given. In the meantime, if you need an emergency repair, call 0800 479 7979.

Environmental services

Our close cleaning service resumed on 21 September. We will put up a notice in your close with details of when cleaning will be carried out in your block. However, it will take time to reach every close, so please bear with us. Read more in close cleaning service update.

Our environmental services are also carrying out outdoor work such as grass cutting and will continue to prioritise cleaning and safety patrols in multi-storey blocks.

Online services

Now is the time, if you haven’t done so already, to open an online account. You can register for or login to your My YP account at www.your-place.net/my-home/online/my-yp. Also remember, you can pay your factoring bills by:

Our staff are still working round the clock to provide services to you but please be patient if we are not able to respond to you within our normal timescales.  We will get back to you as soon as we can.

Friday, October 02, 2020