Annual property services schedule

Do you have a question about your annual property services schedule?

Check out our Frequently Asked Questions (FAQs) below to see if we have the answer. If you can't find the answer, get in touch.

Why has the date my common charge bill is due changed?
 

Customers have told us they often forget to pay their common charge bill because it due for 10 weeks. So we have changed the payment due date to one month after we send you the bill. But don’t worry, if you would like longer to pay, or want to spread the cost of your common charges, you can pay in monthly instalments by Direct Debit.

What does the management fee pay for?
 

  • Round-the-clock, 24/7 services via our:
    • website
    • Improved online services so you can report repairs, view your account and pay bills easily and conveniently.
    • 24/7 customer service centre for when need to talk to us.
  • Our repairs service will deal with (weather permitting):
    • emergency repairs within four hours, with no callout fee
    • common repairs within 30 days.
  • Putting in place value-for-money buildings insurance, and our policy covers you, even if your neighbours haven’t paid
  • Collecting your neighbours’ share of costs for insurance, repairs, and other services including debt recovery action.
  • Arranging owners meetings and votes on works
  • Project management
  • Highly-trained, professional staff that hold recognised professional factoring qualifications.
  • Keeping you informed about our and other services, and changes that could affect you as a home owner through our newsletters and other communications.

Why is my charge showing as individual (1 share) when my whole block should be paying for this?
 

On your property specific schedule, individual charges, such as back court maintenance, will show as one share as it’s a fixed cost per customer. Your neighbours will also be charged the same amount.

Why has my management fee increased?
 

This increase allows YourPlace to continue to invest in services that are important to our customers. We are upgrading our digital services and we have a team of Business Advisors on hand to help when you need us.

Why has my buildings insurance increased?
 

While our premiums remain low, we have had to increase building insurance premiums for the first time in four years due to a number of high value claims during the last year.

Why has my excess for escape of water increased?
 

The number and cost of claims caused by an escape of water has increased significantly in the last two years. This is the largest cause of claims against the policy. The new excess is still below that of most other insurance providers.

When will I receive my common charge bill?
 

Your common charge bills will continue on the same schedule as last year. Your bills will be issued on 1 April, 1 July, 1 October and 1 January.

Why did I not receive a written statement booklet this year?
 

To keep costs low we have not issued a new booklet. Instead we have sent out a ‘key updates’ factsheet which highlights where we have made amendments to make information clearer.  The full booklet is available online or we can send you a new copy on request.

Why did I receive a Direct Debit form?
 

A lot of customers call us asking to set up a Direct Debit, so we have included the form for you to complete and return if you are thinking about doing this.  Direct Debit is the quickest and easiest way to pay your quarterly common charges and allows you to spread the cost in monthly instalments.

Why can I only pay by Direct Debit on two dates within the month?
 

The Direct Debit guarantee states that we need to notify you if your payments are going to change for any reason. These two dates mean we can give you the maximum notice of any changes and it also give us enough time to notify the bank.

I have received my contents insurance schedule. When will I receive my Contents insurance bill?
 

We have to send your new schedule a month before your bill to give you time to make any changes before any payments are taken.  Your Contents Insurance bill will be issued later in April.

Why have my close cleaning and maintenance charges increased?
 

Where these service charges have increased it is because of an increase in our costs and is in line with the rate of inflation.

Do I need to take any other action?
 

No. Your bills will be issued as normal and if you currently pay by Direct Debit this will automatically be adjusted.