Complaints, comments and compliments

We are determined to put our customers at the heart of everything we do and provide the best possible service we can. If we don’t get things right first time, we will listen and learn so we can stop it happening again. 

Your views are important to us as they let us know how and where we can improve. If we have made a mistake or you are unhappy with our service, we aim to make it as easy as possible for you to tell us. And we will always try to deal with your complaint promptly.

Hopefully there will be many more occasions when we do get things right and we would like to hear your positive comments and compliments too.

As part of the new Property Factors (Scotland) Act 2011, the Homeowner Housing Panel (HOHP) was set up to try to resolve complaints and disputes between homeowners and property factors.

From 1 December 2016, the HOHP has changed its name to First-tier Tribunal for Scotland (Housing and Property Chamber).  

For more details on the Housing and Property Chamber, you can call them on 0141 302 5900 or take a look at their website:

Part of Wheatley Group