We want to provide an excellent service every time you request a repair.

Wheatley Group’s repairs service in the west of Scotland – for YourPlace, GHA, Cube and Loretto Housing customers – will be delivered from April 2017 by City Building (Glasgow) - a joint venture between Wheatley Group and Glasgow City Council.

We’ve used surveys, a tenant and customer conference, and other feedback, such as complaints, to look at what’s important to you.

Our proposals to improve the repair service are based on what you have told us.

Our partners in Wheatley Group are consulting with social housing tenants on the proposals.
We want our factored owners to have your say.

Find out more about the principles and proposals here.

You can use our online feedback form to let us know your thoughts on the proposals. The closing date for comments is 14 August 2016.

To give us your feedback, click here.

What happens next?We’ll listen carefully to all of the feedback. Wheatley Group’s Board will make a decision on the shape of the new repairs service, including common repairs.

If approved, the improvements will start from April 2017. We’d keep you updated in our customer newsletter, YourPlace Matters.

Part of Wheatley Group