When you have investment work done on your home, the bill is due for payment within 14 days.
We know that in some cases this isn't always possible. If you can’t pay within 14 days, get in touch as soon as possible. Don’t wait until you get your bill.
Once you have notification of costs, we can give you some guidance on repayments. Our staff will be able to help you. We'll review your financial circumstances and let you know if we can accept payment of the debt over an extended period.
How long will I get to pay?
It depends on your financial circumstances. The amount of time you may get to pay depends on the amount due, combined with your ability to pay.
It is not your automatic right and we'll review each case on an individual basis. In exceptional circumstances, we may allow you to repay the account beyond 24 months.
What happens next?
We review each case on an individual basis. We will do a simple income and expenditure check, and you’ll need to provide documentation showing your financial status (for example, bank statements, evidence of bank loans and mortgage payments).
We'll consider a suitable arrangement to recover the debt based on your circumstances.
What happens if I don’t pay?
If you fail to pay, don't agree an arrangement with us or don’t fulfil your arrangement, we may take you to court for non-payment. You would also be liable to pay any court costs. Your bill is due to be paid in full.
If you do not pay, we are entitled to take steps to enforce your obligations. Any arrangements we make with you to recover the debt are entirely at our discretion and without prejudice to your obligations under the title deeds.
If you need further advice, there are other agencies that can help you, including: