What can I expect

How quickly will a repair be carried out? Find out more about our repair timescales.

You can report a repair anytime - 24 hours a day, seven days a week, 365 days a year - with a My YP online service account.

You can call us anytime. If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

Our staff will give you advice and assess the urgency of the repair.

Emergency repair

Where a repair issue poses immediate risk to health, or is likely to cause serious damage to the property, or make the property less secure, this will be classed as an emergency repair.

This emergency work will only make the building safer and follow-up work is likely to be needed. We will come out within four hours of the repair being reported and make safe within 24 hours.

Appointment repairs

An appointment repair is one where the problem is causing an inconvenience but presents no threat to health or safety. These repairs will be completed, weather permitting, within 15 working days of being agreed.

Programmed repairs

Programmed repairs are day-to day repairs which are our responsibility but are not emergency or appointed repairs. Programmed repairs will generally be completed, weather permitting, within 30 working days of being agreed. But more complex repairs, for example rot or extensive roofing works, can sometimes take a bit longer.

Need to book a repair?

Click here to login to My YP

Report a repair using online services