What can I expect
How quickly will a repair be carried out? Find out more about our repair timescales.
You can report a repair anytime - 24 hours a day, seven days a week, 365 days a year - with a My YP online service account.
Our staff will give you advice and assess the urgency of the repair.
Where a repair issue poses immediate risk to health, or is likely to cause serious damage to the property, or make the property less secure, this will be classed as an emergency repair.
This emergency work will only make the building safer and follow-up work is likely to be needed. We will come out within four hours of the repair being reported and make safe within 24 hours.
An appointment repair is one where the problem is causing an inconvenience but presents no threat to health or safety. These repairs will be completed, weather permitting, within 15 working days of being agreed.
Programmed repairs are day-to day repairs which are our responsibility but are not emergency or appointed repairs. Programmed repairs will generally be completed, weather permitting, within 30 working days of being agreed. But more complex repairs, for example rot or extensive roofing works, can sometimes take a bit longer.