Services

We're the factor who cares about customers, the factor which delivers high levels of customer satisfaction and the factor which prides itself in providing excellent services.

YourPlace offers more than other factors. On top of our core services, you can get extras which give you peace of mind if something goes wrong in your home.

Customers can ask us to carry out internal repairs, such as leaking taps, blocked sinks and burst pipes.

Being part of Wheatley Group, we can also offer you low-cost energy deals and a service which uplifts good-quality unwanted furniture and gives it to people who are struggling.

Sound good? Click on the links to the services below - and find out how you can get them.

Contents insurance

What would you do if you lost everything in your home? Get home content insurance and make a claim.

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Contents insurance

Buying everything again would cost a fortune so contents insurance is vital if you’re going to cover yourself for unexpected events like a burglary or a fire.

As your factor we’re responsible for insuring the building you live in, but not your belongings or contents within it.

You will usually be covered for loss or damage, including furniture, electrical goods, clothing and jewellery. Different policies offer different levels of cover, but generally you’ll be covered against theft, fire and flood.

‘Accidental damage cover’ is usually optional so don’t assume it’s included in your policy.

Our cover, in partnership with Aviva and Aon, starts from as little as £1.90 a month for £8000 of standard cover. If you’re over 60, cover starts at £1.18 for £5000 of standard cover. There’s no claim excess which can be as much as £100 on other policies.

Get in touch

Make a claim

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Internal repairs

Are you looking for someone to fix a leaky tap or do you need a wall replastered?

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Internal repairs

No matter how big or small the job, YourPlace’s internal repairs service can help with any repair needed inside your
home.

Our expert team can replace window glass and door fobs, fit new hot water systems, replaster entire walls, supply and fit internal doors, carry out electrical repairs and much more.

We'll be able to give you a quote for the work needed, and if you agree, arrange an appointment for our team to come out and do the work. 

Book your repair appointment with a My YP online services account at time and place that suits you.

Login to My YP

Sign up for My YP

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

Boiler and central heating cover

We can help if your gas boiler or central heating breaks down.

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Boiler and central heating cover

We work with Saltire to offer a fantastic deal for gas boiler and central heating cover for only £13.33 per month.

The cover includes: 

  • unlimited call outs
  • repairs to boiler controls and central heating
  • replacement boiler parts
  • an annual service
  • all parts and labour.

You can add plumbing, drains and electrical wiring to this cover for £20.99 a month. There's also a basic 'service only' cover for only £7.99 a month. Any repairs are charged on top of that cost.

Get in touch

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

You can also contact Saltire on 0330 202 0444.

Building insurance

What is building insurance and why is it so important? Also, find out how to make a claim.

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Building insurance

One of our legal responsibilities as your factor is to arrange buildings insurance. It's really important as it makes sure your home is always fully covered in the event of an insured act, such as fire or storm damage. You can’t opt out of block building insurance cover – it’s a legal requirement.

We are often asked why owners cannot arrange their own buildings insurance. Block insurance is the only way to make sure that every property has enough cover and that all premiums are paid so the policy continues to be valid.

The policy we’ve taken out for you covers against accidental damage caused to the building and certain fixtures in the kitchen and bathroom, as well as acts of vandalism.

Our insurance arrangements provide blanket cover up to a rebuild value of £400,000. This saves the need for routine property revaluations.

Our buildings insurance policy with Ageas is competitively priced and covers all your insurance needs.  

Get in touch Make a claim

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

Common repairs

As your factor we have a responsibility to maintain common elements of your building. 

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Common repairs

There are parts of the building which are the joint responsibility of all homeowners and these are usually referred to as the shared parts of the property.

We can organise all required common repairs for you and your neighbours. We'll divide any bills between you and your neighbours in line with the Title Deeds. 

If a repair is going to be above the set threshold for your home, we'll work with you to obtain majority consent.

The quickest way to tell us about a repair is with a My YP online services account.

Login to My YP Sign up for My YP

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

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24/7 service

Need help or something gone wrong? We're here to help 24 hours a day, seven days a week.

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24/7 service

We're here for you 24 hours a day, seven days a week, 365 days a year.

No matter the time of day, there are different ways you can get in touch with us to report repairs, pay bills or answer any factoring questions about your home.

The quickest way to get in touch is with a My YP online services account.

Login to My YP Sign up for My YP

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

Get in touch

Stairs and close cleaning

Our Neighbourhood Environmental Teams (NETs) provide excellent value for money close-cleaning services.

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Stairs and close cleaning

If your block opts-in to this service you will receive a weekly clean consisting of brushing and mopping of close areas and front entrance steps. Our teams will:

  • brush and mop landing and staircases
  • clean glass entrance doors and panels inside and out
  • clean all handrails, bannisters, window sills and light fittings
  • brush and mop external front entrance path and stairs
  • clean accessible internal windows
  • remove graffiti.

If the majority of residents in your block are interested in this service, each owner should complete an opt in form, we can post out copies of the forms on request.

Get in touch

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

Backcourt maintenance

Our Neighbourhood Environmental Teams (NETs) can help you keep your backcourts neat and tidy.

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Backcourt maintenance

Our NETs provide an excellent backcourt maintenance service. The NETs will:

  • brush and tidy bin areas
  • remove bulk uplift from backcourt areas and place at kerbside for collection
  • de-litter grass areas at backcourt
  • mow grass areas fortnightly during the summer months
  • strim grass edges fortnightly during the summer months
  • prune shrub beds and hedges as necessary
  • brush down hard-standing areas in backcourt
  • scrape weeds from pathways
  • apply weedkiller to hard-standing areas as required
  • clear fallen leaves and dispose of as required in winter
  • remove graffiti.

If the majority of residents in your block are interested in this service, each owner should complete an opt-in form, we can post out copies of the forms on request.

Get in touch

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

Land maintenance

Do you have responsibility for an open space or play park around your property?

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Land maintenance

We can keep it looking green and clean all year round at a competitive price.

We can also provide a land maintenance service to developments with semi-detached, detached and terraced houses.

This makes sure the land in common ownership in a development is maintained to a good standard.

If the majority of residents in your block are interested in this service, each owner should complete an opt-in form, we can post out copies of the forms on request.

Get in touch

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

Our Power energy

Are you looking for low-cost energy? Check out ‘Our Power’ - a ‘not for profit’ energy supply company.

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Our Power energy

Wheatley Group – our parent company – has teamed up with Scottish social landlords to set up Our Power to help make the energy industry work better for the people we serve.

Customers will benefit from a 12-month fixed-term tariff which is among the lowest in the country. It’s also the same price whether you pay by Direct Debit or pre-payment meter.

How the new tariff could benefit you:

  • one of the lowest-cost energy tariffs in Scotland
  • the same price whether you choose Pay As You Go or Direct Debit
  • a fairer energy process – no lock-in fees
  • flexible ‘friendly credit’ for Pay As You Go customers. We’ll keep your supply going during evenings and weekends until you’re able to top-up
  • flexible ways to pay including online, by phone or over the counter
  • excellent customer service – helpful advisors, based in Scotland and free calls from a landline or a mobile.

For more on Our Power, smart meters, how to switch and the tariffs available, visit Our Power's website, call free on 0808 168 4534 or email customerservice@our-power.co.uk.

Home Comforts

Our Home Comforts service helps Wheatley Group tenants who need furniture but can’t afford it.

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Home Comforts

We take unwanted pieces of furniture, clean them and make them as good as new. We’ll then pass them to tenants of Wheatley Group who need it most.

We are looking for:

  • living room furniture: sofas, suites and coffee tables
  • bedroom furniture: bed bases, wardrobes, chests of drawers and bedside cabinets
  • kitchen appliances: cookers, washing machines, fridge freezers and microwaves
  • dining tables and chairs
  • televisions and television stands or units.

The quickest way to arrange a free pick up for any unwanted furniture is with a My YP online services.

Login to My YP

Sign up for My YP

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.