Services

Contents insurance

As your factor we’re responsible for insuring the building you live in, but we're not responsible for insuring the contents of your home or your belongings.

Buying everything again would normally cost a fortune so contents insurance is vital if you want to be covered for loss due to  unexpected events like a fire or flood.

We always recommend you take out contents insurance.

We offer this in partnership with Aviva and Aon. You don't have to take insurance through our partners. You may decide to shop around for your own contents insurance policy.

Premiums with our partners start from as little as £1.64 a month for £8000 of standard cover. If you’re over 60, cover starts at £0.82 for £4000 of standard cover. There’s no claim excess which can be as much as £100 on other policies.

You will usually be covered for loss or damage, including furniture, electrical goods, clothing and jewellery. Different policies offer different levels of cover, but generally you’ll be covered against theft, fire and flood. ‘Accidental damage cover’ is usually optional so don’t assume it’s included in your policy.

Get in touch

Make a claim

Find out more

Internal repairs

No matter how big or small the job, YourPlace’s internal repairs service can help with any repair needed inside your
home.

Our expert team can replace window glass and door fobs, fit new hot water systems, replaster entire walls, supply and fit internal doors, carry out electrical repairs and much more.

We'll be able to give you a quote for the work needed, and if you agree, arrange an appointment for our team to come out and do the work.

Book your repair appointment with a My YP online services account at time and place that suits you.

Login to My YP

Sign up for My YP

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

Boiler and central heating cover

As your factor we’re responsible for insuring the building you live in, but we're not responsible for insuring your boiler or central heating system.

We offer boiler and central heating cover in partnership with Saltire. You don't have to take this cover through our partners. You may decide to shop around for your own cover.

We offer a fantastic deal for gas boiler and central heating cover for only £13.33 per month.

The cover includes:

• unlimited call outs
• repairs to boiler controls and central heating
• replacement boiler parts
• an annual service
• all parts and labour.

You can add plumbing, drains and electrical wiring to this cover for £20.99 a month. There's also a basic 'service only' cover for only £7.99 a month. Any repairs are charged on top of that cost.

Get in touch

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

You can also contact Saltire on 0330 202 0444.

Building insurance

One of our legal responsibilities as your factor is to arrange buildings insurance. It's really important as it makes sure your home is always fully covered in the event of an insured act, such as fire or storm damage. You can’t opt out of block building insurance cover – it’s a legal requirement.

We are often asked why owners cannot arrange their own buildings insurance. Block insurance is the only way to make sure that every property has enough cover and that all premiums are paid so the policy continues to be valid.

The policy we’ve taken out for you covers against accidental damage caused to the building and certain fixtures in the kitchen and bathroom, as well as acts of vandalism.

Your policy schedule tells you the maximum amount you can claim.

Our buildings insurance policy with Ageas is competitively priced and covers all your insurance needs.

Get in touch Make a claim

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

Common repairs

There are parts of the building which are the joint responsibility of all homeowners and these are usually referred to as the shared parts of the property.

We can organise all required common repairs for you and your neighbours. We'll divide any bills between you and your neighbours in line with the Title Deeds.

If a repair is going to be above the set threshold for your home, we'll work with you to obtain majority consent.

The quickest way to tell us about a repair is with a My YP online services account.

Login to My YP Sign up for My YP

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

Find out more

24/7 service

We're here for you 24 hours a day, seven days a week, 365 days a year.

No matter the time of day, there are different ways you can get in touch with us to report repairs, pay bills or answer any factoring questions about your home.

The quickest way to get in touch is with a My YP online services account.

Login to My YP Sign up for My YP

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

Get in touch

Stairs and close cleaning

If your block opts-in to this service you will receive a weekly clean consisting of brushing and mopping of close areas and front entrance steps. Our teams will:

• brush and mop landing and staircases
• clean glass entrance doors and panels inside and out
• clean all handrails, bannisters, window sills and light fittings
• brush and mop external front entrance path and stairs
• clean accessible internal windows
• remove graffiti.

If the majority of residents in your block are interested in this service, each owner should complete an opt in form, we can post out copies of the forms on request.

Get in touch

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

Backcourt maintenance

Our NETs provide an excellent backcourt maintenance service. The NETs will:

• brush and tidy bin areas
• remove bulk uplift from backcourt areas and place at kerbside for collection
• de-litter grass areas at backcourt
• mow grass areas fortnightly during the summer months
• strim grass edges fortnightly during the summer months
• prune shrub beds and hedges as necessary
• brush down hard-standing areas in backcourt
• scrape weeds from pathways
• apply weedkiller to hard-standing areas as required
• clear fallen leaves and dispose of as required in winter
• remove graffiti.

If the majority of residents in your block are interested in this service, each owner should complete an opt-in form, we can post out copies of the forms on request.

Get in touch

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

Land maintenance

We can keep it looking green and clean all year round at a competitive price.

We can also provide a land maintenance service to developments with semi-detached, detached and terraced houses.

This makes sure the land in common ownership in a development is maintained to a good standard.

If the majority of residents in your block are interested in this service, each owner should complete an opt-in form, we can post out copies of the forms on request.

Get in touch

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.

Major improvement work

This could include new roof and render, insulation, upgrade to door entry controls or stair and close refurbishments.

As the representative of all owners in a block we can organise proprietors’ meetings so potential major improvement works can be discussed and voted on. We will organise estimates for works, and project manage on behalf of you and your neighbours once payment has been received from everyone.

Where one of Wheatley Group’s landlords has an interest in your property, they may want to carry out major improvement work in line with their obligations as social or private landlords to protect housing assets and provide high quality homes for their tenants. If this is the case, we or the landlord will be in touch to let you know what the works are likely to be and estimated costs. We will then organise a proprietors’ meeting to consult with you about the proposed works. Where the landlord does not have a majority in a block and a vote is required we organise that in line with your title deeds.

If you want to discuss potential projects with us please contact us.

We charge a project management fee for these projects, except where they are led by a Wheatley Group landlord.

Home Comforts

We take unwanted pieces of furniture, clean them and make them as good as new. We’ll then pass them to tenants of Wheatley Group who need it most.

We are looking for:

• living room furniture: sofas, suites and coffee tables
• bedroom furniture: bed bases, wardrobes, chests of drawers and bedside cabinets
• kitchen appliances: cookers, washing machines, fridge freezers and microwaves
• dining tables and chairs
• televisions and television stands or units.

The quickest way to arrange a free pick up for any unwanted furniture is with a My YP online services.

Call us: If you live in Glasgow and the west, call us on 0800 479 7979. For customers in Edinburgh and the surrounding areas, please phone 0800 561 0088.