Equality and diversity

Our customers come from all walks of life. But one thing is always the same – everyone gets fair and equal treatment.

We don’t discriminate against anyone on the grounds of race, colour, ethnic or national origin, language, religion, belief, age, gender, sex, sexual orientation, marital status, family circumstances, employment status, physical ability or mental health. We can help you in a number of ways, including:

Written information 

You can get a copy of most documents in different languages, large print, in Braille and audio formats. Find out more at accessibility.


We can arrange for someone to speak to you in your own language and offer help for people with hearing difficulties. Find out more at accessibility.

Hate crime and harassment

You may feel you’re being picked on because you have a disability, mental health issue or because of your ethnic origin or sexual orientation.

If you think you’re the victim of hate crime or harassment, get in touch. We treat all complaints of harassment very seriously.

If you prefer, you can make a complaint through a third-party support organisation. By signing a mandate, you can ask someone from that organisation to make a complaint on your behalf.

Equalities monitoring

To make sure we’re meeting everyone’s needs we carry out equalities monitoring. This means we ask you about your ethnic origin, gender and faith. We may also ask you about disabilities, support and communication needs.

These questions are voluntary and the information we collect is treated as confidential, in line with the Data Protection Act (1998).