FAQs

Do you have a question you want to ask about YourPlace?

We've listed our Frequently Asked Questions (FAQs) into categories to make it easier to read. If you can't find the answer, please get in touch.

Access to property

Who needs access to your home and what responsibilities do you have to let us in?

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Written Statement of Services and annual charges

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Building insurance

How much does it cost? What is covered? What isn't covered?

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Capital improvements

How to get major improvements made to your home.

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Changes to my account

What we need to know if someone changes name or passes away.

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Consent

We need consent from the majority of owners to allow repairs to go ahead.

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Contents insurance

Do you have questions about our content insurance? Check out our FAQs.

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Gardens and backcourts

What to do if there is bulk left in your garden or you have overhanging trees.

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Ongoing maintenance

What is planned maintenance and who instructs it?

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Paths and fences

Why am I being charged more than my neighbour for a new fence?

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Payments

How often are bills sent out? What are the benefits of Direct Debit? Find out.

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Property management

Why do you need a property manager? Do you know what a Title Deed is? Find out more.

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Repairs

Do you know what could happen if you fail to maintain your home?

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Representation

What is a representation mandate and who can represent you? Read more.

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Rights and responsibilities

Why is it important to maintain your home? What happens if you don't?

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